Battery Replacement Notification

The battery in the Sentinel LDK-EMS Master key has a life expectancy of approximately seven years. When the battery is almost depleted, Sentinel LDK-EMS displays a notification every time you log on to the portal. If the battery dies before you replace it, you cannot create new licenses.

We recommend that you request a replacement Master key as soon as you see this notification. The replacement key is shipped free of charge along with instructions that describe how to use the Vendor Key License Transfer Tool to transfer licenses from the old Master key to the replacement Master key.

After you transfer the licenses to the new Master key, the old Master key becomes invalid and cannot be used.

NOTE   It may take up to 24 hours for the depleted battery key notification to disappear after you transfer the licenses to the replacement Master key. If you continue to see this notification after 24 hours, contact Thales customer service.

To request a replacement battery:

1.In the Master Key Battery Warning! message, click the Copy Info button to copy the required form details. You will need this information when creating the support case for the replacement request.

2.In the Master Key Battery Warning! message, click the Click here link. The Thales Customer Support Portal page opens.

3.Click Create a Case and log in if needed.

4.In the Create a Support Case page, fill in the form. The following fields are mandatory.

Field	Description
WHAT DO YOU NEED HELP WITH?	Select Product Technical Issue.
SUBJECT	Enter Vendor Key Replacement - Depleted Battery.
DESCRIPTION	Paste the copied text from the Copy Info button and fill in the remaining details.

Fill in the rest of the form as needed.

5.Click Submit.